10% off first orders only with code INCY10

Delivery & Shipping Policy

We will work super hard to process your order as quickly as possible, within 48hours. If we are away, there will always be a notifying banner on the website to let you know.

All of our orders use Royal Mail. If you miss your delivery, you should receive a calling card for you to re-arrange your delivery. If any undelivered items are sent back to us, the delivery charge will need to be paid again for us to dispatch it again.

PLEASE NOTE: DUE TO COVID-19, THERE MAY BE SOME DELAYS IN DELIVERIES WITH ROYAL MAIL. 

UK - Delivery sent with 2nd class standard delivery (estimated delivery within 3-4 working days).  We keep all postage receipts as proof of postage.

Order total:
£0 - £15 = shipping is £1.90 large letter
£15 - £25 = shipping is £2.50 large letter
£25 - £50 = shipping is £3.10 small parcel
£50+ - FREE shipping 

 

if you require 1st class delivery, please email us or DM on Instagram/Facebook  

Europe - Delivery estimated within 5-7 working days after dispatch - £11.50

Outside of Europe - Delivery estimated within 7-10 working days after dispatch - £15.00 

Customs delays
We can not be held responsible for delays caused by customs clearances on any international deliveries

Overseas customers
Customers are liable for any import duty, taxes, fees and charges made by customs and other authorities. We charge you in pound sterling. The amount overseas customers pay is subject to the exchange rates applied by your credit/ debit card company.