Return & Refund Policy
We really hope that you LOVE your Incy Wincy Darlings items, but we understand that sometimes items don't fit or suit our little ones, so we accept refunds.
From the day your items arrive, you have 14 days (including weekends) to return these to be eligible for a full refund. Our refund policy is short as our stock is constantly changing and many items we stock are limited and will not be restocked again. If you wish to return something, it needs to be back with us within 14 days of you receiving your order.
We cannot cover the cost to return items, so please keep your receipt as postage proof. We highly recommend sending items back to us using a tracking, signed method. We cannot be held responsible, nor will we issue refunds for any items that have not been returned to us either in time or not received at all.
In no circumstances will items be refunded if they are found to be worn, washed or damaged. If any items fitting these descriptions are sent to us, they will be returned back to you with no refund. Returned items should have their original swing tag label intact.
At present, it is not possible to offer exchanges for different items. However, if you wish to exchange a size for another size on the same item, please email us so that we can check stock levels beforehand. Again, any exchanged items should be in an unworn and 'tried on for size' only condition.
Any items that are reduced sale items or any items that are personalised are not eligible for a refund. Please take this into consideration before placing an order.
If you have any questions regarding the refund policy, please contact us. We are more than happy to help!